CVRS encourages customers to share their experiences, feedback and complaints, along with helping us identify opportunities for interventions in order to enhance customer satisfaction.

Through an electronic interface, our customers can provide feedback and rate their in-store as well as their post-purchase experiences. This feedback is meticulously monitored, and training is imparted to the employees to decode and respond to it.

Share your feedback at customerservice@abfrl.adityabirla.com

Our career development programmes, for all our employees comprising corporate, operations and retail, include well planned interventions focused on individuals’ career progression.

At ABLBL, we attract the best talent in the apparel industry and have a strong system of mentoring. The leadership team is assigned to hone talent and groom the employees by providing guidance in improving and encouraging them to enhance relevant skills for their career progression.

The Green Channel Partnership is a strategic initiative aimed at building a more agile, efficient, and sustainable supply chain. By collaborating closely with key fabric and garment suppliers, we seek to enhance quality, consistency, and overall productivity while reducing lead times and costs. This initiative enables us to drive responsible sourcing practices and strengthen long-term partnerships rooted in shared sustainability goals.

We are the first retail company in India to initiate a Green Channel Partnership Programme for our textile and garment partners to improve productivity and quality.

We organise Partner Innovation Summits with the objective of providing suppliers a platform to interact with key decision makers of all brands, develop new collections and ideas, and help brands adopt new concepts every season. Partners across the value chain, including trim, fabric and accessories suppliers, participate and showcase their innovations, products, designs and more.